Site Engineer

Permanent @Garniche Jobs London in Engineering
  • King's Cross, Greater London View on Map
  • Post Date : November 29, 2022
  • Apply Before : January 3, 2023
  • Salary: £0 - £35000
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Job Detail

  • Job ID 1116854
  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

Independent Global Provider – High Speed Paper Bank Note Processing Company – Cash Management Solutions require a Site Engineer situated in the Kings Cross area – Salary £30-£35 + shift allowance + London Weighting – 5 day week Monday – Friday
MAIN PURPOSE OF ROLE:
To provide a site engineer service function to the customer in line with customer contracts
To provide a professional engineering service on customer site in line with Service Level Agreements (SLA)
To demonstrate strong customer facing skills and have a broad in-depth product knowledge
To demonstrate a flexible approach to location and working hours (where appropriate) incorporating all necessary shift patterns such as early, day, late shift
To complete all tasks ensuring the highest level of quality is delivered and all tasks completed cost effectively
KEY RESPONSIBILITIES:
Ensuring machine performance is in line with/exceeds the customer’s expectations under our contractual SLAs
Compliance with all procedures documented within the service engineer’s procedure manual and with all company and customer Health & Safety Regulations whilst performing the duties of an engineer
Maintenance of customer satisfaction at the highest level by carrying out corrective and preventative maintenance in accordance with the companies’ standard procedures
Identifying any improvement and innovation opportunities with the service management team and customer to add value at every opportunity
Responsibility for providing a speedy first-time fix to all breakdowns through methodical diagnosis, corrective action, and thorough testing
Carrying out planned and preventative maintenance in line with OEM requirements
Escalation of any prolonged down time as per agreed escalation procedures
Maintenance of stock inventory control by keeping the parts usage, parts request, parts transfer, parts refurbishments, and stock control paperwork up to date
Ensuring at all times, where a designated engineer exists on a customer site, that the work area/environment is kept tidy, safe and a clear desk policy is adhered to at all times
Notification to the line manager immediately of any health & safety issues
Completion and submission of all relative documentation in a timely manner, e.g., overtime claims, expenses, customer signed bank holiday shift completion documents
Building and maintaining relationships within the customer’s business and interface professionally with the customer on a daily basis
Delivering service in line with the contractual agreement ensuring contractual targets are achieved and customer satisfaction maintained
Attending and representing the company at meetings with the customer, taking ownership of actions as required and distributing minutes to service management team
Making recommendations to service management team for improving service, reliability, and performance of systems
Remaining focused on the objective of returning a faulty/impaired machine to full operation when faced with any difficult high-pressure situation in a customer environment
Liaising and working closely with the service management team, Regional Support Specialists, colleagues, and other business associates
Communicating clearly during any shift or call handover process ensuring all the relevant background information is transferred to the colleague(s) and documented where appropriate
Performing operator machine training when contractually obliged or assigned by the service management team
Ensuring all operational procedures are followed to company standards and compliant with all health & safety and quality standards
Maintaining all company tools, including vehicles and equipment in a good working order ensuring all legal and health and safety requirements are adhered to
Actively engaging in the Global Refurbishment project following the step-by-step process in the refurbishment manuals ensuring the quality of refurbishments are never compromised
Engaging with the Request for Change process, promoting use with customers and assisting customers when required with the technical details required to document their requirements
Travelling to provide services and service coverage to customer sites were contractually obliged or in line with agreed role
EXPERIENCE REQUIRED
Experience in document handling electro-mechanical equipment
Process focused with a disciplined approach to following set processes
Experience of working in a customer facing environment with demanding SLAs
An electrical qualification is desirable
PC literate (fully proficient with XP, MS Office, particularly Word, Excel PowerPoint and Outlook and comfortable working knowledge of PC hardware)
Excellent communication skills
Flexibility and positive attitude
Highly professional and customer focused

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