Process Transformation Consultant – UK Wide

Permanent @Garniche Jobs London in IT
  • England View on Map
  • Post Date : January 3, 2023
  • Apply Before : February 28, 2023
  • Salary: £0 - £100000
  • 0 Click(s)
  • View(s) 1
  • Share:

Job Detail

  • Job ID 1184230
  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

We are excited to be offering this opportunity for a talented Process Transformation Consultant to join my clients rapidly expanding team, working at the forefront of digital technology. My client is a global leading System Integrator, who are currently looking for multiple Process Transformation Consultant across their Digital practice. This is a permanent position and represents a unique opportunity for someone to enhance their digital consulting career.

Process Transformation Consultant – Permanent (UK-Wide)

Salary: £55,000 to £75,000 per annum – Bonus, Benefits, Healthcare options, Hybrid Role

Location: UK-Wide

We are excited to be offering this opportunity for a talented Process Transformation Consultant to join my clients rapidly expanding team, working at the forefront of digital technology. My client is a global leading System Integrator, who are currently looking for multiple Process Transformation Consultant across their Digital practice. This is a permanent position and represents a unique opportunity for someone to enhance their digital consulting career.

About The Role

Our Transformation Consultants work directly with our current & potential clients across a range of industries, supporting them in realising their CX Vision and Strategy.

Be the lead on client-side projects, owning the delivery of pre-agreed milestones & measures of success
Assess current eco-systems (processes, systems, technology) to identify gaps against CX vision and make clear recommendations to address these
Utilising your industry knowledge and contact centre expertise, create efficiencies and enhance user and customer experience by optimising processes through eliminating waste and leveraging technology to integrate and automate processes and tasks. Improving C-SAT and reducing cost-to-serve
Support clients in creating and implementing industry leading Digital-First Omni-Channel CX strategies to meet customer & client needs (i.e. introducing new digital channels, knowledge management, automation). Empowering customers to self-serve through personalised services
Recognise how clients can further optimise and maximise functionality of their current contact centre solutions (i.e Zendesk, AWS) – and making recommendations on CCaaS to deliver their requirements
Have expert knowledge of our clients proprietary offerings & partners solutions to create end to end solution recommendations (Reporting, WFM, Quality Assurance, Automation and L&D)
Working with DCO GTM team to develop and deliver solutions by responding to client RFI/RFP
Working knowledge of contact centres solutions (i.e. Zendesk/AWS/Genesys Cloud) advantageous
Exceptional contact centre knowledge and expertise, with proven delivery of solutioning in contact centres, with an understanding of the levers for KPI delivery and to enhance desired CX outcomesTo apply please click the "Apply" button and follow the instructions.

For a further discussion, please contact Aaron Perdesi on (phone number removed)

83zero Consulting Limited is a boutique consultancy specialising in Software Development & Agile within the UK. We provide high quality interim and permanent senior IT professionals

Other jobs you may like