Estate Services Coordinator
Islington
3-month contract
£26 an hour, umbrella

Key Responsibilities:
* To develop and maintain estate agreements and service level agreements between LBI and residents/customers
* Responsible for the management of caretakers, including work allocation, absence monitoring, supervision, performance and conduct and ensuring that corrective action is taken where appropriate.
* To assist with the development and implementation of new policies, procedures and written guidelines to aid the development of estate services staff.
* To ensure the monitoring of standards through regular and ad hoc estate inspections, in conjunction with managers, tenant representatives and Members, taking appropriate remedial action on problems encountered.
* Assist with the development and improvement of materials and equipment available.
* To carry out the induction and training of Caretakers.
* To assist as required in the measurement of caretaker workloads.
* To liaise with housing staff and with those contractors who provide other estate services, eg Cleaning, Grounds Maintenance, estate cleaning, repairs and maintenance.
* To maintain systems to ensure the storage and maintenance of all machinery, materials, and equipment. To keep inventories of all equipment.

Experience & Qualifications:
* Proven substantial experience in delivering services to the public.
* Proven managerial experience in a large multi-cultural setting and delivering services to a multi-cultural community.
* Knowledge of relevant legislation and issues affecting the provision of a caretaking and estate cleaning service, including an understanding of good customer care practice and Health & Safety.
* Ability to climb stairs and carry out inspections on all parts of Islington Council Estates
* This role will require you to obtain an Enhanced satisfactory clearance from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure