Service Desk Advisor

Permanent @Garniche Jobs London in Administration
  • Ilford, London View on Map
  • Post Date : January 3, 2023
  • Apply Before : February 26, 2023
  • Salary: £0 - £25000
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Job Detail

  • Job ID 1185526
  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

An excellent opportunity has arisen for a Service Desk Advisor to join our client in their established local business.

Reporting to the office manager you will be responsible for ensuring that the customers are receiving the appropriate assistance including managing all procedures related to the identification, prioritisation and resolution of end user requests, including the monitoring, tracking and coordination of Service Desk Functions. The Service Desk Advisor will also contribute to problem resolution to our customers.

Duties and responsibilities will include:

Answering phones and responding to customer requests via email
Log jobs
Provide customers service information
identify and resolve customer issues
Follow-up on customer chasers, overdue jobs
General reporting
Reporting any escalations to the supervisor/managerTo be considered for this role you will need:

Experience in a busy call centre
Exceptional Interpersonal skills
Ability to motivate others and be a team player
Previous experience of working within a team
Strong IT and documentation skillsHours are Monday to Friday, 8:30-17:30 plus 1 in 3 Saturdays 9:00-13:00 (Saturdays are paid overtime at time and a half)

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