Job ID 1185526
Career Level Manager
An excellent opportunity has arisen for a Service Desk Advisor to join our client in their established local business.
Reporting to the office manager you will be responsible for ensuring that the customers are receiving the appropriate assistance including managing all procedures related to the identification, prioritisation and resolution of end user requests, including the monitoring, tracking and coordination of Service Desk Functions. The Service Desk Advisor will also contribute to problem resolution to our customers.
Duties and responsibilities will include:
Answering phones and responding to customer requests via email
Provide customers service information
identify and resolve customer issues
Follow-up on customer chasers, overdue jobs
Reporting any escalations to the supervisor/managerTo be considered for this role you will need:
Experience in a busy call centre
Exceptional Interpersonal skills
Ability to motivate others and be a team player
Previous experience of working within a team
Strong IT and documentation skillsHours are Monday to Friday, 8:30-17:30 plus 1 in 3 Saturdays 9:00-13:00 (Saturdays are paid overtime at time and a half)