Role: 2nd Line Service Desk Analyst
Location: Clerkenwell, EC1M 6BY
Salary: £35,000 – £40,000

Securing a role with this professional and rapidly expanding Managed Service Provider means you're securing a life-long position where your opportunity for progression and technical growth is endless.

Following sustained organic growth, this company has just acquired two new Managed Service Provider's in Southern England, further expanding its exceptional client portfolio and career opportunities for its employees.

With a personalised training plan, certification allowance and world-class on the job training from IT professionals, whatever level you join this company, you will progress and technically develop to your levels of ambition.

The Company

My client provides award winning IT Strategy, Systems & Support as a service to their vast and prestigious client-base across the UK.

They are the UK's No.1 Managed Service Provider in their Sector and have established themselves as one of the fastest growing MSPs in the UK making it an exceptional time to get on board.

They are looking for a 2nd Line Service Desk Analyst to join the team and provide world-class IT Support to their clients and customers.

Your Background

Proven experience working as a 1st / 2nd Line IT Support Engineer from a reputable company (MSP a bonus)
You will have excellent communication and client facing skills, always representing the company professionally
You are a team player, always happy to mentor junior members, and go the extra mile for clients and committed to consistently providing a world-class service
Technical Requirements

Windows Server 2012 and Later
Microsoft Office 365 and Exchange Online
OneDrive, SharePoint Online
Networking Knowledge: LAN / WAN
Citrix XenDesktop – Administration and SupportAs a Tech Enthusiast you will thrive in this role, where you will be given all the required tools and training required to progress into a more senior and highly specialised position of your choice.

Interviews

My client are actively interviewing and highly flexible around your calendar, so please apply immediately if you are interested!

First Line, Second Line¸ Helpdesk, ServiceDesk, IT Analyst, IT Support, 1st/2nd Line

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy