Exciting opportunity for an ambitious IT support Analyst to join a global team! My leading IT Services client are looking for a 2nd line Engineer to be based permanently onsite at their Global Risk client in London (Chiswick)
Key Responsibilities:
• Resolve problems with servers, PCs, network and telecoms infrastructure
• Resolve tickets escalated from the Global IT Operations Service Desk & Local IT
• Ensure the delivery of service in accordance with SLAs
• Possible travel to other Northern Europe sites
Skills:
• High level of 2nd line IT support skills and very strong troubleshooting skills.
• Experience in installation, configuration and support of PCs, laptops, various types of peripheral hardware (including copiers, printers, and data projectors mobile phones)
• Competent experience with Windows 10 and Office 365.
• Experience with service desk / help desk ticket logging application
• Experience performing desktop and laptop builds using tools such as Microsoft SCCM / Autopilot
• Fluency in supporting remote users; Secure remote client (VPN)
• Able to troubleshoot Soft/Hard IPT phones
• Experience troubleshooting various conference solutions (Zoom, MS teams, Skype for Business)
• Experience of mobile device management and supporting a fleet of corporate devices such as iPhones.
• Fluent English written and verbal
Strong opportunites for career progression