Account Manager

Salary: 75K – 85K + 8.33% bonus + 5k car allowance |London

Resourcing Group is recruiting for their client, a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Account Manager to support the team located in London.

You will Manage the contract for a broad scope of work. You will ensure the financial performance, customer satisfaction, and revenue and margin growth of the project through the selection, development, people-oriented management of resources and team performance. In addition, the Account Manager will manage continuous improvement to metrics and will successfully influence required change, public works conformance, or civil engineering tasks. The Account Manager will provide leadership for the Facility site Operations and Maintenance functions of the account, utilizing sound employee, budgetary, operational, and customer services strategies.

You will be responsible for:

Understanding the contract terms and conditions and customer expectations at a detailed level and taking ownership for outcomes.
Reviewing and proactively establishing required procedures and training personnel to consistently meet and exceed the financial and performance expectations of the client in a safe and cost-effective manner.
Providing the technical and management direction for all facility management services and tapping into our resources to reduce costs and increase satisfaction.
Working closely with the client to ensure satisfaction.
Initiate and take responsibilities on the Cost saving which in the global contract Ensuring that work performed is covered by the contract and properly reimbursed from the client.
Preparing proposals and negotiating profitable compensation for requested work outside the original contract.
Establishing process performance metrics; tracking, analyzing, and reporting performance in terms of quality, safety, cost, and customer satisfaction.
Taking corrective actions to bring about required change.
Selecting and training all project employees and administering our policy, procedures, and standards to ensure that our employees and vendors have the required technical and interpersonal skills and morale to meet and exceed the expectations of the client.
Providing timely and effective communications with all employee levels within the project, the client's organization.
Building strong win-win relationships. Serving as a role model, mentor, and valued resource for the client.

The Ideal Candidate will have

Bachelor's degree in Electrical or Mechanical Engineering, Business Administration and Master's Degree in Business Administration.
Minimum 5 years of management responsibilities in Service industry experience with expertise in facility management, or technical services (Operating &Maintenance).
Must have proven profit and loss management track record with the ability to demonstrate a successful sales growth, balanced performance in customer satisfaction, service delivery, and employee development.
Good problem solving & analytical and organizing & relationship management skills Good communication and presentation skill Fluent in both written and spoken English Ability to work cross-culturally

Interested? Please contact

Resourcing Group is acting as an Employment Agency in relation to this vacancy