Account Manager
Permanent @Garniche Jobs London posted 3 weeks ago in Customer ServicesJob Detail
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Career Level Manager
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Experience Fresh
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Industry Development
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Qualifications Certificate
Job Description
We are recruiting on behalf of our client, a leading payment provider that operate globally. They are looking to hire an account manager to be based in either London or Dublin. This is a hybrid working position with a requirement to be present in a head office for 2 days a week. You will be responsible for managing and nurturing key long lasting relationships with your core clients and accounts.
Responsibilities
* Understand and appreciate the commercial model of each client within your portfolio
* Review, and where necessary discuss and re-negotiate existing contracts
* Drive growth from the portfolio and achieve revenue targets
* Build and maintain relationships within each client
* Enhance customer engagement, maximise revenue and retention
* Responsible for raising and managing issues and concerns relating to clients
* Understand peaks, troughs and anomalies with regards transactions patterns
* Provide clear information at all times to clients regarding regulations, security and compliance matters
* Work with technical support team to manage the integration of clients to the platform
Requirements
* You must have experience working in account management
* Industry experience working in acquiring, digital wallets or payment processing is preferred
* Strong knowledge of the payments industry
* Highly customer focused with solid experience supporting larger accounts
* You will be commercially aware with ability to think strategically and spot new opportunities
* Ability to understand complex pricing and negotiate where required
* Confident presentation style and ability to talk to senior stakeholders
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