Job ID 1262013
Career Level Manager
Class 2 Driver (Route Sales Manager)
Location: Woolwich, London
Type: Full time
Hours: Monday to Friday (40 hours)
Salary: £27,810 with a potential annual bonus of £ 4,050 which is based on an 8-hour shift.
Our client Is the Leading Company in Drinking Water Solutions for both companies and households.
They offer innovative water and coffee solutions to businesses and households providing high-quality products and services to improve the vitality of all, whilst respecting the environment.
They are currently looking to recruit for a Class 2 Drivers – Route Sales Manager (RSM) to work out of Woolwich.
To deliver exceptional customer service in the delivery of water and associated services.
To drive continuous improvement in customer NPS, whilst being fully engaged and supportive of Service Centre performance metrics.
To ensure all activity is completed in a timely manner and meets all prevailing operational standards
Reporting to the Service Centre Team Leader:
Ensure 95% of scheduled water deliveries and 90% of extra delivery orders are completed on time and in full where appropriate.
Ensure customer equipment is sanitised to contractual requirements in line with WHA guidelines and company standards.
Ensure all activity is appropriately recorded at the time of completion. Obtain customer signatures and authenticate completion of works with photographs in line with procedural guidance.
Understand service metrics and take appropriate corrective actions.
Contribute to a minimum of 40% NPS score each month and review/address any negative survey responses in a timely manner.
All operational activity should be conducted in line with company standards and management will perform daily, weekly audits whilst targeting 100% compliance.
Follow minimum bottle delivery, and empty collection, thresholds to deliver continual improvement in cost per bottle delivered.
Liaise with the Service Centre Management team and Central Planning team to ensure optimum route efficiency.
Ensure vehicle is stocked with the correct amount of product whilst following defined stock control measures including completion of accurate, timely load sheets and the reporting of damaged stock.
Ensure appropriate driving behaviours are consistently adhered to and vehicle standards are met and maintained. Vehicle to be cleaned as required with faults immediately escalated to Service Centre Management team.
Ensure that the branch environment is clean, safe and well organised at all times.
Participate in effective and productive Service Centre team meetings.
Ensure company uniform is well presented and professional.
Support service centre, sales, supply chain and production associates to address time critical issues and drive continuous improvement.
Assist with warehouse as required.
Strong ability to follow fair and reasonable instruction.
Strong collaborator in team environment.
Good communicator on a one-to-one and group basis.
Sound working knowledge of company’s operating processes.
Good understanding of Service Centre customer base and associated geographies.
Excellent attention to detail.
Driven to deliver exceptional levels of service to customers and internal colleagues.
Ability to work to time pressures and prioritise activity, individually and for the team.
Ability to communicate with, and influence where required, all associates.
Report to Service Centre Management team after completion of working day.
Flexible working to ensure we maximise all identified strategic opportunities.
This role may require occasional travel and overnight stays