Collections Officer

Permanent @Garniche Jobs London in Accounting/Financial/Insurance
  • London View on Map
  • Post Date : April 19, 2022
  • Apply Before : May 30, 2022
  • Salary: £0 - £3000000
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Job Detail

  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

Job Title: Collections Officers

Location: Uxbridge, after training, can work from home up to 3 days a week

Salary: Up to circa £30,000

Benefits:

25 days holiday plus public holidays
PMI with AXA
Salary Sacrifice Pension matched up to 8%
Buy and sell holiday up to 5 days per year
Season tickets Loans
Cycle to work scheme
Discounts on local shops
Enhanced maternity and Paternity
Wellbeing days
Volunteering days
Free Hot Drinks
Eye care vouchers
Relaxed dress code
Discounted Gourmet Society Taste Cards
Discounted RAC vehicle breakdown cover
Discounted Gym Membership
Life AssuranceAbout the role of Collections Officer

Our client is a leading Loan Servicing Business and currently have exciting opportunities for Collections Officers to join the arrears and litigation team, working with mortgage borrowers experiencing financial difficulty.
Your main responsibility will be to deliver work out solutions to customers experiencing payment difficulties and to manage the delivery of the litigation process via liaison with the appointed solicitor. You will liaise daily with customers to gather information, identify suitable payment plans and other work out options and deliver successful workout solutions to customers. You will regularly interact with solicitors, courts, and bailiffs to ensure the litigation process is proceeding satisfactorily.

Responsibilities and experience required for the role of Collections Officer

Regularly communicate with customers who are experiencing payment difficulties
Discussing and negotiating arrears work out options e.g., arrangements, capitalisation, loan work outs, shortfall sales etc
Monitor agreed workout strategies to ensure they are complied with and taking further action in accordance with the special servicing manual
Create and submit referrals to line managers for all requests outside of own mandateExperience required for the position of Collections Officer

Experience gained in collections, litigation, arrears, ideally with a regulated mortgage lending business however we can consider transferable skills
Great problem-solving skills
Superb customer care skillsFor more information regarding the role of Collections Officer please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

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