Career Level Manager
JOB TITLE: Contract Manager
LOCATION: Centrale, Croydon
REPORTING TO: Account Manager
DIRECT REPORTS: Supervisor / Engineers
OVERVIEW OF JOB DESCRIPTION
Main Purpose of Role
As a self-motivated individual you will work to ensure the full delivery of all Customer Contracts within contractual guidelines and to manage effectively the management and engineering team, through target driven performance requirements, structured review meetings and to work closely with customer to provide overall efficiencies and profitability with no aged debt and a strong management and understanding of WIP and Compliance . You will foster strong customer relationships, with a focus on the customers compliance and key deliverables as guided by your direct line manager who will provide support as and when required.
Exceptional customer relationship skills
Effective, ongoing and structured management of the contract management team
Ongoing Health and Safety reviews across contract portfolio
Represent ABM on the centres Health and Safety Committee.
Review permits and ensure contractors comply with high risk works.
Leadership ability and understanding of project management
Assisting the Property Services Manager where reasonably possible in the delivery of major projects and store fits.
Duty Management Cover.
Regular reviews with supervisors and engineering staff to ensure full compliance at all times
Strong communicator across all aspects of the business
Effective negotiating skills
Monthly Contract Report – performance of contract portfolio
Maintaining PPM compliance and updating of ABM and Customer Logbooks
Oversee the implementation of the PPM schedule and updating Logbooks and KSC information as required.
Analytical reporting of contract performance
The production of an annual business plan for the following year which should be delivered by April 1st each preceding year and should encompass but not be limited to, KPI setting, a new technology/equipment and recommendations, efficiency proposals, upcoming legislative changes, customer service initiatives and an energy and environmental plan.
All landlords reporting within the agreed timescales. (e.g. Meridian compliance reporting, reporting on energy use/ meter reads on Credit 360 etc)
Planning and organisation skills
Strong aptitude for Sales and Marketing techniques
Regular performance and target reviews of engineering team
Appraisals of engineering team
Holding and execution of Disciplinary hearings
Financial acumen – Full P&L responsibility for your contracts
Development of new business opportunities
Support to your line manager
Proven successful working relationships with high end service providers
Strong Understanding of Technical Compliance
Excellent knowledge of Excel and IT programmes
P&L accountability for all contracts
IT Skills – Intermediate / Advanced level
Electrical or mechanical qualification at NVQ / C&G level.
Technical background and qualification in M&E Industry.
HEALTH & SAFETY RESPONSIBILITIES
* Follow Group and company policies and procedures at all times;
* Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
* Use all work equipment and personal PPE properly and in accordance with training received;
* Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business