Career Level Manager
Do you live and breath Makeup? If you do, then we need to talk as we are looking to hire the 'Best of the 'Best'!
We are looking for 2 Assistant Counter Managers, Full time (5 days per week including weekends) Our first position is for our Flagstore Counter in Fenwick Bond Street and our 2nd position is based on our Fenwick Counter in Brent Cross.
A Trinny London Assistant Counter Manager is where the true heart of where all the magic happens in our counters. Based on the shop floor, you are responsible for encompassing our mission of giving our customers the tools to be their best everyday using our stackable, portable, curated makeup range. You do this through combining your expert artistry skills with exceptional product knowledge and a passion for building lasting emotional connections. You believe in the product being accessible to everybody – and you can adapt your style to suit the needs of your customer.
Your key responsibilities will include but is not limited to:
Support the Business Manager in achieving all business objectives and targets relevant to counter retail.
Assisting the counter manager in conducting monthly reviews to communicate objectives, set goals and measure progress in addition to daily feedback and monthly team meetings.
Motivate and drive your team to achieve performance targets
Proactively manage poor performance, addressing attendance or conduct issues in line with Trinny expectations, utilising the appropriate procedures and support.
Working closely with the counter manager and the training team to achieve the following:
Ensure teams are adequately trained and are able to process sales through Shopify and tills, ensuring transactions are managed with due care and attention, in line with company policy and procedures.
Develop and drive up to date knowledge of our product with teams in order to ensure we deliver an industry leading experience and the product meets the customer's needs.
Ensure all team members are inspired to carry out their job role through training, coaching and follow up.
Assists in execution of visual displays, merchandising and marketing standards ensuring the store is consistently replenished.
Assists in the preparation and completion of accurate physical inventory as assigned.
Accurately ring sales and use the Shopify correctly.
Arrives to work on time and consistently
Follows all safety and emergency procedures.
Identifies potential loss prevention issues.
To complete an accurate manual stock count fortnightly
Experience in managing a retail team in luxury beauty
Excellent Leadership and communication skills
Excellent team work skills, the ability to collaborate and inspire
Operating with diligence and attention to detail, must be flexible and determined.
Willingness to put in necessary work that is required to fulfil all the needs of the business
Ability to operate in a fast paced environment and to adapt
Must be able to work well under-pressure and be a creative problem solver
Here at Trinny London, we are changing the face of makeup and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. Portable, stackable and perfect for application on the go, the entirely cream-based makeup range uses only the highest quality ingredients and pigments. Every product has remarkable staying power, and colours are buildable and blendable. Contained in a stackable T-Pot, each product snaps together in a smart, simple system – the stack.
We have achieved tremendous growth in our 4+ years of operation and we are proud to be one of Europe's fastest-growing beauty brands – generating millions of sales by developing accessible and innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth