Our client. a leading lighting designer, with offices in London, Dubai & Paris, is currently recruiting a Customer Service Coordinator to deliver technial and aftersales support to their clients.
A great opportunity for someone who has worked within a techncial role or is techncially minded, who is keen to move into a dynmaic and growing organisation.
* Working in a small team you will deliver the highest level of customer service to clients and identify opportunities for improvement
* Log all aftersales issues
* Providing support.
* Initiate follow-up phone calls with customers following the resolution of corrective actions
* Liaise with clients regarding the delivery of feedback surveys following delivery of products and services.
* Attend and invite visitors to the Customer Service Centre involving Sales or Design Teams as required.
* Assist project management with product support and repair requests received through all communication channels, with particular focus on incoming calls and emails.
* Negotiate with customers to deliver alternative products if required, passing resultant sales orders to the sales team.
Experience within lighting or electronics is preferred or someone who has the ability to pick up technical skills quickly. Excellent customer service skills and the ability to work well in a team and alone