Customer Success Executive

Permanent @Garniche Jobs London in Customer Services
  • EC1, Farringdon, Greater London View on Map
  • Post Date : June 27, 2022
  • Apply Before : July 27, 2022
  • Salary: £0 - £3500000
  • 0 Click(s)
  • View(s) 1
  • Share:

Job Detail

  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

Customer Success Executive

£30,000 – £35,000 + Bonus + Excellent Benefits

Hybrid Working

Globally renowned media business offering world class events, publishing titles and data/intelligence products is hiring for a Customer Success Executive.

The Customer Success department is a fundamental and rapidly expanding team with the goal of driving usage and engagement across our client’s intelligence product suite. This is an exciting opportunity to join an expanding cross-border team at an exciting time, whilst working well-established market-leading products and helping to launch new products to clients.

The candidate should be passionate about customer engagement with excellent communication skills, and appreciate how good data discipline underpins this, enabling the implementation of measurable tactics to achieve results.

The Role: Customer Success Executive

Reports into: Head of Customer Success

* Engage 1-2-1 with customers at critical points in the customer journey to ensure adoption, including onboarding new customers and supporting account managers

* Be the go-to person for customers, offer excellent user experience through all stages of the product life-cycle, ensuring elevated levels of advocacy and renewal

* Work closely with the account management teams on account renewals and ensuring uptake of products

* Provide cross-functional support – work with marketing, product, account management and data teams, to contribute to constant improvements that enable success for the customer

* Liaise closely with account managers and sales leads to support the expansion efforts of existing customer accounts

* Contribute to the management of inbound customer queries and work towards product improvements and driving automation

* Work with the business to ensure data integrity, to drive accuracy of customer and usage data to achieve customer success objectives

Requirements: Customer Success Executive

* Customer success, support or account management experience required, ideally within a SaaS, financial, or business intelligence company, or other subscription sales model environment.

* Undergraduate degree preferred

* Exceptional communication and presentation skills (both written and verbal)

* Detail-orientated with an appreciation for and experience of data-driven customer engagement and working towards clearly defined success metrics

* Experience using Salesforce and associated apps

* Strong Excel skills, previous experience with Google Analytics, Tableau, and Pendo a plus.

* Commercially astute to be able to understand and impact business objectives

* Ability to build strategic working relationships across the business to support multiple stakeholders across different With Intelligence products

* Highly proactive, initiating attitude – able to take prompt action to accomplish objectives and goals autonomously, with the energy and tenacity to address bottlenecks and barriers

Lipton Media is a specialist media and tech recruitment agency based in London. We specialise in all forms of b2b sales, digital marketing, content and creative positions, across conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence and technology. We also recruit across media planning and buying, PR & Communications.

Our clients range from small start-up companies to FTSE 100 listed businesses. We work with candidates at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge

Other jobs you may like