Job Title: Data Request Information Specialist

Duration: Permanent

Salary: £36,300 – £44,383

Location: London

My client, a busy Regulatory Body who promote high professional standards in healthcare and to improve everyone’s health and wellbeing are urgently seeking a Data Request Information Specialist to join their busy offices in London.  You will play a key role within the Customer Information and Data Requests team. You will use your extensive knowledge of the General Data Protection Regulations (GDPR) 2018 and Freedom of Information Act (FOIA) 2000 legislation to ensure that complex statutory information requests are handled appropriately and in line with the organisation’s processes.

You will deputise for the Customer Information and Data Requests Manager, Lead on complex requests and will conduct internal reviews. You will seek opportunities to enhance services to our customers and will be involved in promoting transparency across the company.

‘Working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever possible. My client has a hybrid working approach which for most roles means a mix of office based and remote working’

A little bit more about the role:

You will be the first port of call for the Customer Information and Data Requests Assistant to assist them with any questions they have when carrying out their duties.
Working directly with customers and stakeholders, by phone and email to understand their requests and support them to get the resolution they require.
Providing advice and guidance to Customer Information and Data Requests Officers to assist them to complete responses.
Conducting quality management checks on the standards of case management.
Producing weekly monitoring reports to inform the organisation about performance against statutory deadlines and which teams/ colleagues have outstanding tasks required to assist in completing requests.
Identifying and addressing issues which may be effecting our ability to respond to requests within statutory targets and escalating these to the Customer Information and Data Requests Manager as necessary
Organising and presenting meetings for the Customer Information and Data Requests team
Any other duties that may occure.
To be considered for the role, you must present the below:

Essential Skills/Experience

Good experience of letter and report writing in response to complex issues.
Extensive knowledge of the FOIA and GDPR Demonstrate the ability to respond to complex statutory information requests
Strong IT skills including proficiency in Microsoft Office Word, Excel and PowerPoint and the ability to operate and maintain databases
Good verbal and listening communication skills with the ability to lead and engage participants in meetings
Negotiations skills with the ability to persuade and influence others

Educated to degree level or equivalent experience

Good experience of working with a range of internal and external stakeholders, including law enforcement agencies

If this role sounds interesting, and you would like to learn more about it and my client, please apply today