Fares & Ticketing Manager

Permanent @Garniche Jobs London in Other
  • South London, London View on Map
  • Post Date : November 15, 2022
  • Apply Before : January 2, 2023
  • Salary: £0 - £25000
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Job Detail

  • Job ID 1124275
  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

Are you a Ticketing & Fares Manager looking to join a small well-established travel agent/tour operator? We are a busy south London travel agent/ tour operator looking for a fares & flights manager to work in a small team. You will be joining a fun and social team. This role is Hybrid working.

Job role:

Loading and distribution of fares through Amadeus GDS, FareXpert
Updating latest date on save segment in Amadeus
Raising queries with airlines regarding fares, refunds, charges & conditions where required
Quality checking new flight reservations as they appear on the Ticketing Queue identifying any errors made at the time of booking
Producing and quality checking client's final itinerary documents
Issuing tickets through Amadeus & processing within Dolphin back-office system, making sure all names and flights are held accurately and that all fare rules have been met
Ticketing reservations to meet the needs of the customer
Ability to prioritise reissues, refunds, upgrades, and other associated ticketing work
Issuing contracted fares in Amadeus making sure all names and flights are held accurately and that all fare rules have been met
Updating staff and agents with fares, routes, and conditions
Identifying where cost savings can be made by more intelligent ticketing or using different contracts.
Reading, understanding, and applying fare rules as per airline contracts. Understanding the terminology associated with the rules and fare notes
Managing the queues, and clearly communicating the message in a timely manner meeting any deadlines set by the airlines
Able to advise and support others in the team with ticketing & fare queries as required
Answering queries from staff and agents regards to contracts, fares, refunds & changes
Processing Refunds, ADMS, CRN's ACMs received via BSP & handling disputesSkills Required:

You are highly organized and self-motivated with a strong attention to detail with previous travel industry and GDS experience.
Amadeus ticketing experience
Experience with Dolphin reservation system – required but not essential
Proven ability to meet deadlines and manage time effectively
Very good communicator at all levels within a business
Flexible and willing to turn hand to any reasonable task
Strong team player who is comfortable working independently
Ability to work under pressure
Ability to multi -task
Ability to communicate clearly on writing and verbally with customers, staff, and agents

The Package:

Salary DOE £24,000 – £25,000
Discounts on your own flights
Hybrid working 3 days in the office + 2 working from home


If you would like to apply for the above vacancy, please click to 'APLLY' or email/call – Helen (phone number removed) (url removed)

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