German Speaking Application Support Engineer – Remote

Permanent @Garniche Jobs London in Customer Services
  • London View on Map
  • Post Date : April 24, 2023
  • Apply Before : June 20, 2023
  • Salary: £0 - £35000
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Job Detail

  • Job ID 1324877
  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

German Speaking Application Support Engineer| Remote-working | Circa £35,000 | Online Travel Industry 

A native German speaking Application Support professional is required by a brilliant company within the online travel industry. This is a fantastic opportunity for a confident and enthusiastic individual with strong experience within technical support / SaaS support, to develop their career in a market leading company.

This is a remote based position with travel to the German Head Office 3/4 times per year

An annual salary of circa £35,000 is available depending on experience + remote working


Our client is a leading software company within the online travel industry, providing a great opportunity within a friendly and welcoming company.


Onboard clients onto the SaaS platform, and take ownership of each customer from initial training to online activation.
Resolve technical implementation issues where possible, otherwise escalate to technical support or distribution team
Work with other team members to develop new training methodologies, additional client resources and documentation to support client training (e.g. help guides, email templates etc.)
Provide accurate reporting for all client contact and training on Microsoft Dynamics CRM

Experience in a Customer Support/SAAS Software Support role solving issues on the phone and Live Chat OR experience in an online training role within a software company.
Native level of German: verbal and written. Fluent spoken and written English for internal use only. Excellent customer service skills and a passion for ‘right 1st time’ approach to service
Excellent problem solving & analytical skills – Proven experience in troubleshooting technical issues Outstanding oral and written communication skills
Who would this suit?

An experienced Software Support Analyst, looking for an exciting new remote position in a market leading company, with a brilliant working environment.


Circa £35,000 + Remote working



Alternate Titles

Technical Support Analyst | Technical Support Specialist | SaaS Support Analyst | Customer Support – German Speaking | Technical Support – German Speaking | Onboarding Specialist – German Speaking | Helpdesk Analyst – German Speaking

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