German Speaking Application Support Engineer| Remote-working | Circa £35,000 | Online Travel Industry 

A native German speaking Application Support professional is required by a brilliant company within the online travel industry. This is a fantastic opportunity for a confident and enthusiastic individual with strong experience within technical support / SaaS support, to develop their career in a market leading company.

This is a remote based position with travel to the German Head Office 3/4 times per year

An annual salary of circa £35,000 is available depending on experience + remote working

Client

Our client is a leading software company within the online travel industry, providing a great opportunity within a friendly and welcoming company.

Responsibilities

Onboard clients onto the SaaS platform, and take ownership of each customer from initial training to online activation.
Resolve technical implementation issues where possible, otherwise escalate to technical support or distribution team
Work with other team members to develop new training methodologies, additional client resources and documentation to support client training (e.g. help guides, email templates etc.)
Provide accurate reporting for all client contact and training on Microsoft Dynamics CRM
Requirements

Experience in a Customer Support/SAAS Software Support role solving issues on the phone and Live Chat OR experience in an online training role within a software company.
Native level of German: verbal and written. Fluent spoken and written English for internal use only. Excellent customer service skills and a passion for ‘right 1st time’ approach to service
Excellent problem solving & analytical skills – Proven experience in troubleshooting technical issues Outstanding oral and written communication skills
Who would this suit?

An experienced Software Support Analyst, looking for an exciting new remote position in a market leading company, with a brilliant working environment.

Salary

Circa £35,000 + Remote working

Location

UK

Alternate Titles

Technical Support Analyst | Technical Support Specialist | SaaS Support Analyst | Customer Support – German Speaking | Technical Support – German Speaking | Onboarding Specialist – German Speaking | Helpdesk Analyst – German Speaking

Sam Gillett of CV Screen is managing recruitment for this position

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