Helpdesk Administrator
Contract @Garniche Jobs London posted 2 weeks ago in AdministrationJob Detail
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Career Level Manager
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Experience Fresh
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Industry Development
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Qualifications Certificate
Job Description
Helpdesk Administrator
City of London
3 month contract
40hr week
£11.50p/h PAYE
Responsibilities:
– To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system.
– To manage the maintenance office administration systems.
– To manage & update computerised PPM and work records.
– To ensure PPM work orders are produced via help desk orders and documents.
– To respond on the telephone / email to client requests and dispatch appropriate engineer.
– To manage and produce reports, survey data and general maintenance related business letters.
– To input completed work orders and produce associated reports from the database.
– To monitor outstanding work orders and produce backlog reports.
– To assist in invoice disputes by document preparation and control.
– Motivate and manage other Admin staff and manage there training requirements.
Requirements:
– Proficient use of Microsoft packages.
– Previous use or knowledge of CAFM systems.
– Good organisation skills
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