Job Title: IT Helpdesk Support Manager

Location: Fulham, Chelsea, Shepherds Bush, Clapham, Putney, Tooting, Kensington, Surbiton, Wimbledon

Salary: £30,000- £40,000 + Benefits

Evolve Recruitment are currently seeking an experienced candidate to join well established organisation. The successful candidate will be driven, solution orientated and be responsible for running the office and giving assistance to over 100 users as well as Senior management. An excellent opportunity for someone keen to progress and develop their career in IT support.

Key Responsibilities

* Provide 1st – 3rd line support to circa 100 users over 4 businesses, on site and remote

* Knowledge and troubleshooting skills for Windows/Mac hardware and OS

* Networking and infrastructure management

* Server administration

* User management

* Liaise with 3rd party suppliers

* Ensure backups are successful and restore when necessary, design a backup strategy

* Handle equipment purchasing and installation

* Ensure that all office equipment is maintained including telephones, photocopiers

* Ensure all new starters have the appropriate equipment, workstation, IT equipment

* IT Induction for new starters

* Managing the deployment, monitoring, maintenance, upgrading and support of organisational IT systems

* Ensure high security standards within infrastructure, and be a champion for security the company

* Manage our server and network infrastructure in both self-hosted and cloud based environments

* Identify, research and resolve technical problems of IT equipment and software applications

* Respond to IT tickets, telephone calls, e-mails, and requests for technical support

* Document, track, and monitor problems to ensure timely resolutions

Experience & Skills

* Windows and Mac OS

* Azure Single Sign on

* IT Security

* Experience with Exchange Server Tools, Office 365 and other cloud-based applications.

* Experience with Azure and AWS

* Knowledge of Office 365 suite at admin level

* Office Enterprise suite (Microsoft Exchange)

* Some level of basic application support

* Experience within Helpdesk or IT support role

* A self starter, comfortable working with minimum guidance and structure

* An enthusiastic learner, keen to learn and develop new data skills and knowledge in an evolving environment

* Effective communicator, able to work with colleagues and Senior stakeholders

* Experience in Python, Linux, Shell Scripting is advantageous but not desirable

You are required to be eligible to work in the UK full time without restriction. If you feel you have the relevant skills and experience required for this role, then please apply to Evolve Recruitment, Kingston upon Thames for more information.
Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful