Job Title: IT Support Engineer

Industry: Creative

Length of Contract: 6 months +

Day Rate: £150 – £250 (Inside IR35)

Start Date: ASAP

Location: London/Remote (Hybrid)

The Responsibilities:

* Provisioning of end-user services, including help desk and technical support services

* Ensure that all requests from users are logged, updated and closed in line with operational level agreements

* Perform all information systems operations activities, including checking error logs, verifying integrity of systems, performing disaster recovery drills and maintaining operations logs

* Install, configure and deploy computer system hardware and software including but not limited to operating system and application software

* Installation, configuration, maintenance, and troubleshooting of end user hardware, software and peripheral devices

* Administer and maintain end user accounts, permissions, and access right

* Practice asset management for IT hardware, software, and equipment

* Maintain hardware/software inventory

* Customer focused and communicates effectively and expertly with all levels of employees

Key skills needed:

* Good experience of Mac OS support and Windows

* Basic understanding of computer network concepts

* Maintaining various databases throughout the company

* Understanding computer management software

* Good analytical and problem solving skills

* General “can-do” service attitude

* Excellent time management skills and multi-tasking abilities within tight deadlines

* Excellent communication skills

Diversity and inclusion are at the heart of what we value as an organisation. We encourage applications from underrepresented talent