About The Role:

Role Overview:

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced AV Technician to be a key part of our onsite team, representing proAV and working onsite at a leading international consultancy firm, taking full responsibility for event support, equipment maintenance, conference setup, liaising with tier 3 support, room checks, consumables management, remote monitoring and meeting room setup as required.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation in London who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced AV Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities:

* To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency

* Supporting team members as required

* Escalate faults to centralised break-fix function as required

* Carry out daily RFB (Ready for Business) checks of required meeting room spaces

* Provide technical support to VC/AV users

* Locate faults and provide first fix resolutions

* To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business

* To assist with implementation of critical spares

* To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained

* Test and check all AV equipment is in operable condition prior to any events or meetings

* Setup, testing and operation of AV and VC equipment including complex control systems, video projection systems, DSP systems, microphones, production cameras & recording equipment and all integrated AV components etc.

* Troubleshoot complex AV systems Fault-find, diagnosis and rectification Incident management and reporting

* Client technical support for AV infrastructure

* Dedicated support and assistance for client events

* Dedicated support during client events

* Preventative maintenance procedures

* Tracking all instances in Client’s ServiceNow Be first point of contact for our branch office AV related issues

* To ensure all break-fix activities are carried out under the contracted terms & within agreed SLAs

* Administration necessary to support the engineering role.

About Us:

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equal Opportunities:

proAV are an equal opportunities employer, committed to promoting diversity and inclusion in the workplace and for job applicants, and are encouraged regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and that we understand, recognise, respect and value differences so that all decisions are based upon merit. The principals of non-discrimination and equality of opportunity, diversity and inclusion also apply to the way in which we treat visitors, clients, customers, suppliers, and workers