Career Level Manager
Operations Director – Private Cosmetic/Aesthetic Call Centre
South East England, Central London
Salary £70,000 – £100,000 + bonus & package
Compass Associates have partnered with a leading provider of private cosmetic training in their search for a Call Centre Operations Director.You will be responsible for relocating the call centre initially to a central London location. As a market leader within their space you will be joining a business that is successful and has a platform for longer term growth.
With an already established business you will look to develop a strong customer service offering, with a hands on approach you will be sourcing and recruiting staff, training and developing the team, creating the customer journey, developing successfully scripts and growing a high quality service operation.
My client is seeking a a highly energetic and passionate individual who can demonstrate the ability to drive and motivate staff, develop a strong existing team and create a winning culture. cosmetic experience is not essential, however applicants must have extensive experience managing contact centres in a fast paced, busy environment. You will ideally have experience of transformation in a similar environment and have an understanding of a high quality service business.
You will have a commercial mindset and have a track record of growing teams efficiently, delivering outstanding service and supporting the leadership team in ambitious growth plans.
Experience in a Senior Leadership role within a Call Centre environment.
Experience with transformation, change management and implementation.
Able to demonstrate ability to drive performance, motivate a team and lift spirits.
An analytical nature, high expectation of standards of work
Salary:up to £100,000
Based in central London with some travel and WFH.
2 stage interview process
For more information or to apply, please contact Stuart Cousins at Compass Associates
Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer a £200 John Lewis voucher for a successful recommendation following the completion of probation/rebate