Product Support Specialist – DCC

Permanent @Garniche Jobs London in Arts/Graphic Design
  • EC1N, Farringdon, Greater London View on Map
  • Post Date : August 1, 2022
  • Apply Before : August 31, 2022
  • Salary: £0 - £3600000
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Job Detail

  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

Role: Product Support Specialist – DCC

Salary: £30k to £36k plus excellent Benefits

Location: Remote (ocassional travel to London office)

Our clients Software solutions are used extensively for: live events, interactive installations, graphics in advertisements, and TV as well as Movies. They now seek a Product Specialist to support their customer base with enquiries about their Software Products. You will have practical experience of one or more of these: C4D, Blender, 3DS Max, Notch or Maya


Support & Knowledge Point – 75%

* Provide support to the company’s user base through ticket responses.

* Be a point of knowledge within the business on the use of Industry DCCs

* Assist in the release testing cycle to ensure high quality releases.

* Work with the development team helping shape new features and providing source materials for upstream packages (modeling packages) and testing downstream outputs (bakes, compositing)

Community Engagement & Resource Development – 15%

* Develop product knowledge in the user base through the development of: manual material, short tutorial videos, timelapses, example projects etc.

* Engage with online social user communities (Facebook, CG Forums etc.)

* Attend and engage with meetups, industry events and tradeshows

Personal Practice / Knowledge Advancement – 10%

* Maintain a personal practice of creative / technical work, exploring the use of Notch and other tools

* Maintain & grow knowledge of other DCCs and how they interoperate with our client’s software packages.

Picture of Success

* Timely responses to customer support tickets

* Tool ‘sticky-ness’ – i.e. Products are used repeatedly by new studios and customers.

* Users moving beyond basic techniques into more advanced motion graphics

* 3 month onboarded user satisfaction

* An energised and engaged user community

* Reduced support tickets for issues that should be covered by training

Skills/Experience Requirements

* Great interpersonal skills – this role is all about relationships

* Strong command of written and verbal English

* Either:

* 3+ years in product support in a DCC

* Or, 3+ years motion graphics or VFX experience

* Strong 3D skills with excellent command of either C4D, Blender, 3DS Max, Notch or Maya

* Experience with some wider industry tools: Houdini, Substance Designer, After Effects, Premiere

* Demonstrable abilities in mograph, lighting, materials, rigging, physics simulations.

* Ability to travel to the UK (if based in EU)

* Highly autonomous and self motivated

* Passion for the creative industries

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