Career Level Manager
Repairs Customer Service Advisor
Perm, full time
Hybrid Working (2 days a week in office)
£22K per annum
We currently have a fantastic opportunity for a Customer Service Advisor to join a Property Services Contractor based in East London.
Deal with inbound calls from residents and/or social housing provider in relation to repair works; including raising new jobs, appointments scheduling and existing works updates.
Use IT systems to raise new repairs, book in and rearrange appointments for customers and/or clients whilst on the phone.
Liaise with clients, operatives, managers, staff and sub-contractors in order to provide updates to works and resolving repairs issues.
Diary management of appointments and making outbound calls to customers with updates to progress of any works, possible delays and rearranging appointments.
Update and maintain company documents, reports and spreadsheets.
Work independently and within a team to achieve individual and company targets and KPI's, ensuring customer satisfaction
Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.
If you are interested in this role, please give Elle a call on (phone number removed) or apply with your CV.
Keywords: Customer Service, Call Handler, Property Maintenance, Repairs, East London