Service Advisor
Permanent @Garniche Jobs London posted 4 weeks ago in Automotive/AerospaceJob Detail
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Career Level Manager
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Experience Fresh
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Industry Development
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Qualifications Certificate
Job Description
Service Advisor – Park Royal, £28000-£30,000 DOE
An excellent opportunity for an experienced Service Advisor to join a well-established commercial dealership based in Park Royal. You will be working as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact. In return you will receive the following:
Early – Start 06.00 Finish 15.30 Monday to Friday
Late – Start 08.30 Finish 18.00 Monday to Friday
Saturday – Start 07.00 Finish 12.00
Basic 47.5 hrs per week : includes working (1 in 2) every other Saturday from 7am – 12 Midday.
Starting Salary – £ 28,000.00 (negotiable depending on skill experience)
Bonus – £ 2,000.00 Performance related bonus – paid at max. £ 500.00 per quarter
As the Service Advisor you will be responsible for:
• Greeting customers in a friendly, professional, and courteous manner
• Checking in vehicles, including entering customer and vehicle information on internal software
• Creating quotations for customer on repairs and works, ensuring the customer is happy
• Arranging vehicle pick up date, time method and location with the customer
• Monitoring repair and works status, keeping the customer up to date
• Explaining and handing over the repair and work details to the workshop team
• Performing visual inspections of vehicles before and after any works conducted
• To undertake general administrative duties to ensure the smooth flow of work within the Customer Service and Workshop teams
As the Customer Service Executive, you will have the following:
• Experience in the automotive sector desirable
• Experience in a customer contact and customer support position
• General IT Skills including Microsoft Office Applications
• Excellent communication and interpersonal skills
• Enjoy working in a team environment
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