Service Desk Manager

Permanent @Garniche Jobs London in IT
  • City of London, London View on Map
  • Post Date : November 3, 2022
  • Apply Before : December 19, 2022
  • Salary: £0 - £65000
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Job Detail

  • Job ID 1105878
  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

Role: Service Desk Manager
Location: Central London
Salary: £65,000
Training: Microsoft Training & Certificates

One of Europe's leading Managed IT & Cloud Solutions Providers is searching for an experienced and technically minded Service Desk Manager to join the team ASAP!

This is a fantastic opportunity to work within a growing team, at a company which is heavily focused on providing high level cloud solutions and support.

Role Overview

As a Service Desk Manager you will be responsible for leading a team of 2nd and 3rd line engineers, acting as a senior point of escalation, delivering projects, and managing the support function for a growing client base.

Daily Responsibilities:

– Act as the key point of contact for all escalations from the service desk
– Take leadership of the service desk team, made up of ten engineers, across Level 2 and Level 3 support
– Oversee the provision of support to multiple clients across various sectors
– Hands on assistance with a range of exciting projects relating to Microsoft cloud solutions, virtualisation, disaster recovery, and more
– Ensure that SLAs (Service Level Agreements) are being met in an efficient and timely manner
– Consistent practice of ITIL Service Management principles
– Provide support to Microsoft Cloud Solutions such as Office 365 (Exchange Online), Intune, Azure, SharePoint, and more
– Act as a central point of contact between the service desk, clients, and projects department

Person Specification:

– Strong understanding around the Microsoft cloud stack – Office 365, Azure, SharePoint, Intune / Endpoint Manager
– Strong hands-on experience with virtualisation tools such as VMware or Hyper V
– Experience with Active Directory, DNS, DHCP, Group Policies
– Strong understanding of Windows Servers (any versions)
– Technical experience automating task using PowerShell
– Previous experience working for a Managed Service Provider would be beneficial
– Experience taking leadership of a service desk / helpdesk team
– Knowledge of ITIL processes / principles
– Experience supporting macOS environment would be desirable

Package & Benefits:

– Generous Pension contributions
– Microsoft Training & Certifications – Azure & Office 365
– 24 days holiday plus 8 bank holidays
– Private Health Insurance

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy

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