Service Engineer

Permanent @Garniche Jobs London in Engineering
  • N1, St. Peter's, Greater London View on Map
  • Post Date : June 22, 2022
  • Apply Before : July 23, 2022
  • Salary: £0 - £3200000
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Job Detail

  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

Service Engineer Urgently Required North London Fully Remote. 32k Plus Car/Van Plus Benefits.
The Job
The key function of this role is to provide service and support to your allocated cluster of sites, including all associated documentation & paperwork.
An essential element of the role is also to ensure strong communication lines are maintained with both external & internal customers for the duration of each contract from final commissioning & project sign off through to service contract.
The Service Department currently is structured with two sub-departments for Support with dedicated service administrators, all of which report to the service manager.
The role encompasses the following responsibilities
* Management of allocated cluster of sites to make sure all elements of the service contract are provided in line with customer/contractual expectations/obligations i.e. deliver service and support to the desired level of quality, on time and within budget, updating the CRM with all required information
* Forge quality customer relationships by liaising professionally with customers when on site, i.e. how problems have been resolved, action taken to avoid further problems, etc. Ensure customers are aware at all times of ETA on site, any potential delays, issues, etc.
* Assist regional supervisor with accurate recording of stock by ensuring that all parts/consumables used on-site visits are recorded using the designated method.
* Seek out new business opportunities – e.g. service and repair work from new and existing customers
* Proactively review your work schedule to make sure customer expectations are met
* Proactively request training as & when required
* Ensuring that strong communication lines are maintained with external and internal customers
* Essential is a strong working relationship with the other service engineers to ensure all contracts are delivered within their SLA
* Attendance at regional service meetings
Qualifications & Experience
* Experience with Instrumentation in previous roles preferred in an industrial environment
* Proven successful man-management track record
* Proven fault finding and instrument repair experience

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