Specialist Debt & Benefits Case Worker

Contract @Garniche Jobs London in Customer Services
  • Farringdon View on Map
  • Post Date : April 19, 2022
  • Apply Before : May 20, 2022
  • Salary: £0 - £4000000
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Job Detail

  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

You will be required to have a UK driving licence and access to own vehicle.

This is an important position within the Empowering Futures Team andyou will work closely with all relevant internal and external stakeholders to appropriately support residents and customers with additional requirements to achieve their personal goals and reduce associated risks and costs for MTVH. This role reports to the Specialist Casework Manager and is based in London.

In this role you will provide specialist debt and welfare benefits casework support to MTVH residents, ensuring that services are delivered to the highest standard, are fully accessible, quality assured and delivered in accordance with relevant organisational policies. The applicant will have significant experience of money advice casework in a target driven environment and have a thorough knowledge of welfare benefits and the debt advice process.

This post holder will be responsible for building a relationship of trust, advising and empowering residents experiencing multiple barriers to achieve their personal goals to live well and sustain their tenancies.

What you'll need to succeed

The successful candidate will come with extensive knowledge and a track record of delivering one to one support to individuals, dealing with complex debt and benefit issues. They will have the ability to adopt a needs-led approach to develop solution-focused interventions with holistic support assessments and action plans. In addition, they will have experience of working on complex cases in partnership with internal and external stakeholders. The applicant will have experience in caseload management and monitoring. This is a values-driven role and we will be looking for someone with the energy, enthusiasm and passion to make a real difference for MTVH residents and communities.

The successful candidate will put the resident at the centre of the process and empower them to find solutions to enable them to live well.

This is a Fixed Term Contract role, lasting for 12 months, working 37.5 hours per week, Mon – Fri.

Salary: £33,375

The nature of this role means that the post holder will be involved in regulated activity with vulnerable adults. To meet our commitment to providing safe, high quality services to our customers we will complete an enhanced background check with the Disclosure and Barring Service once an offer employment is made. A newcheck will be completed every three years.

What you need to do now

If you're interested in this role, take a look at the attached Job Description for more details and if it's the ideal job for you, click `apply now` to forward an up-to-date copy of your CV.

What you'll get in return

We also offer a wide range of benefits. Please take a look at our benefits document attached.

About Us

Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established an organisation to provide homes for Windrush migrants in London. Our core purpose is that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old – sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide us in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

What you'll get in return

We also offer a wide range of benefits.  Please take a look at our benefits document attached.

Our promise

All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment

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