Network Technician – GC LAN Team

London – Near Whitehall SW1A

We are looking for an experienced Network Technician to join us working as part of the Global Connectivity LAN Support team. The team support MoD infrastructure throughout UK and overseas on a 24/7 basis.

This role will require the incumbent to work core hours (07.00 to 19.00) shift pattern to satisfy operational needs.

Other responsibilities include:

Responsible for providing a high level of support and advice to all of the accounts that are currently supported by the shared networks teams
Involved with small to medium sized project work (Includes MSCs & Planned work
Mentor and trainer to TSNE09 engineers
Takes ownership of incidents and progresses them through to resolution
Takes ownership of more complex issues than at TSNE09 level.
Takes escalations from TSNE09 engineers and ensures all high severity incidents are escalated to the Incident Management Team
Perform known, existing implementation solutions, return to baseline configuration of routers and switches if and when required.
Will review requests for network management, security & Configuration changes through a BAU change or catalogue process
Able to verify Networking Management, Security & Configuration requirements and apply changes to provision tooling templates
Investigate Service improvements and make recommendations based on these investigations
Able to work in a team or on their own with no or very little supervision
Produce and present service reports using tools available, e.g.eHealth
Escalates to TSNE10 and Technical Manager where required
Stands in for Technical Specialist
Well established, self-sufficient team member
3rd party management where technical dialogue is required with 3rd party engineers.
Detailed analysis of provided requirements and other output from upgrades, changes or catalogue requests and map to current network management, security & configuration processes, architectures and designs
Raise, support and progress MSCs if required.
Detailed analysis of logs and other output from network devices.
Packet capture analysis.
Ability to work at short notice (within reason) when required
Requires elevated security clearance (Yellow minimal Orange preferable)

Your experience

High Technical knowledge of networks, network security and their configuration and operational processes
Minimum of two years commercial networking experience.
Strong, in depth knowledge of networking technologies, i.e. LAN, WAN, TCP/IP, routing, switching and subnet addressing.
Strong in depth knowledge of networking hardware, ideally from the Cisco & Juniper family,
Experience of network implementation work
Good Network Management, Security and Configuration understanding
Working knowledge of ISDN, VPN, Broadband solutions.
Experience with network monitoring and troubleshooting tools

Desirable Skills Required:

Cisco Certified Network Associate.
Previous experience of network design.
ITIL Foundation or knowledge of ITIL processes.
Understanding of network security.
Routers & Switches
FirewallsProject People is acting as an Employment Business in relation to this vacancy